Skip to content
Get a FREE GIFT* with first online purchase. Click here to add your Thread Card gift to cart and use code NEWSITE at checkout.
Get a FREE GIFT* with first online purchase. Click here to add your Thread Card gift to cart and use code NEWSITE at checkout.

Shipping Policy

SHIPPING POLICY

We recognize your need for fast delivery.  We offer same-day shipping on orders received by 12:00 noon Pacific Time.  Most other orders ship within one business day of order.  If you need your item(s) quickly, please choose an expedited shipping option at checkout.

Orders are processed and shipped Monday through Friday.  No orders are processed or shipped on Saturday, Sunday and most U.S. holidays.

Free UPS Ground Shipping is standard on all orders delivered inside the U.S.A.  You will be notified via email with a tracking number when your order ships.  If you have any questions regarding your order, please email us at sales@cmms.com.

Return Policy:

  • There is no time limit on returned items. 
  • Both new and used items will be accepted as returns. 
  • There is no restocking fee for returned items. 
  • Customers won't pay for return postage on items under warranty, defective items, or those items that need replacement or repair. 
  • Customers will pay return shipping cost for unwanted items or items ordered in error. 
  • Unused items purchased in error or no longer needed are returned for refund or credit memo at customer's expense. 

If you need to make an exchange or return, please see our returns portal here.