For online orders:
- To return items ordered online, please call us at 1-949-457-1913 or email customercare@cmms.com. A customer service representative will email a return authorization form to you. Please package the items carefully, place the RMA inside the package with the items, and reference your RMA number on the outside of the package. When the items are received by Q-Mark, you’ll receive a full refund to the original form of payment. If the returned item is covered by our No Hassle Warranty, a new one will be shipped to you at no charge. Non-warranty returns will be refunded to the original form of payment. Please note that we cannot exchange items that were purchased online. Instead, please place a new online order for the items you want, and return the unwanted items to us for a full refund.
For orders placed by email, phone or fax:
- To return items, call us at 1-949-457-1913 or email customercare@cmms.com. A customer service representative will email you an RMA number and a product return form. Please package the items carefully, then ship them and the completed form to:
ATTENTION – RETURNS
Q-MARK MANUFACTURING INC.
30051 COMERCIO
RANCHO SANTA MARGARITA CA 92688-2106
Once received and inspected, a refund or account credit will be issued to the original form of payment. If the returned item is covered by our No Hassle Warranty, a new one will be shipped to you at no charge.
Questions?
Call us at 1-949-457-1913 or send an email to customercare@cmms.com.
