For online orders:
- To return items ordered online, please call us at 1-949-457-1913 or email customercare@cmms.com. A customer service representative will email a return label to you. Please package the items carefully and place the return label on the outside of the container. When the items are received by Q-Mark, you’ll receive a full refund to the original form of payment. If the returned item is covered by our No Hassle Warranty, a new one will be shipped to you at no charge. Non-warranty returns will be refunded to the original form of payment. Please note that we cannot exchange items that were purchased online. Instead, please place a new online order for the items you want, and return the unwanted items to us for a full refund.
For orders placed by email, phone or fax:
- To return items, call us at 1-949-457-1913 or email customercare@cmms.com. A customer service representative will email you an RMA number and a product return form. Please package the items carefully, then ship them and the completed form to:
ATTENTION – RETURNS
Q-MARK MANUFACTURING INC.
30051 COMERCIO
RANCHO SANTA MARGARITA CA 92688-2106
Once received and inspected, a refund or account credit will be issued to the original form of payment. If the returned item is covered by our No Hassle Warranty, a new one will be shipped to you at no charge.
Questions?
Call us at 1-949-457-1913 or send an email to customercare@cmms.com.
